Terms of Service | Velocity Nine Labs

These Terms of Service govern your access to and use of the Velocity Nine Labs website and any services we provide. By using our site or engaging our services, you agree to these terms.

1. Services

Velocity Nine Labs builds and deploys automation systems and AI agent workflows. Deliverables may include software, configurations, integrations, documentation, and deployment assistance.

2. Deployments and customer infrastructure

If we deploy systems onto your servers or accounts, you are responsible for maintaining your infrastructure, access controls, and credentials. You agree to provide the access required to perform the work, and you can revoke access at any time.

3. Customer responsibilities

Provide accurate information and timely feedback.
Maintain access to third-party tools (CRMs, email, calendars, social platforms) as needed.
Use the delivered system in compliance with applicable laws and third-party terms.

4. Payments

Pricing, milestones, and payment terms are defined in your written agreement or statement of work. Unless otherwise stated, invoices are due upon receipt.

5. Intellectual property

Unless otherwise stated in writing, you own the custom deliverables created for you after full payment. Velocity Nine Labs retains rights to pre-existing tools, templates, and general know-how.

6. Confidentiality

Both parties agree to keep confidential information private and to use it only for the purpose of delivering and operating the system.

7. Disclaimers

The website and services are provided on an "as is" basis. AI systems can produce incorrect outputs and may require human oversight. You are responsible for reviewing outputs and decisions before acting on them.

8. Limitation of liability

To the maximum extent permitted by law, Velocity Nine Labs is not liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities.

9. Termination

Either party may terminate an engagement according to the applicable agreement. Upon termination, you remain responsible for fees for work completed up to the termination date.

10. Contact

Questions about these terms: admin@velocitynine-labs.com